Return & Refund Policy – MobileWalay.pk

At MobileWalay.pk, customer satisfaction is our top priority. If you receive a product that is faulty or different from what you ordered, we’re here to help.

Return / Refund Eligibility

• A return or refund request can be made within 3 days of delivery.
• Returns are only accepted if:
• The product is faulty
• The product received is different from what was ordered

Conditions

• The product must be returned with original packaging, accessories, and warranty card (if applicable).
• Products damaged due to misuse or mishandling after delivery will not be eligible.
• Requests made after 3 days of delivery will not be entertained.

How to Request a Return / Refund

• Contact MobileWalay.pk customer support with: 0330 0297777
• Order number 
• Issue details
• Photos or video evidence (if required)

Our team will review your request and guide you through the next steps.

Refund Processing

• Once approved, refunds are processed within 3–5 working days.
• Refunds are issued via the original payment method used during purchase.
• Bank or payment gateway processing times may vary.

Warranty

• All mobile phones are covered under the brand’s official warranty and must be claimed through the brand’s authorized service centers unless stated otherwise.

Important Note

We strongly recommend customers record an unboxing video at the time of delivery to ensure quick resolution in case of any issues.