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FAQ
Frequently Asked Questions
Everything you need to know about Mobile Walay
This FAQ answers the most common questions about Mobile Walay, including PTA approval, delivery, payment, warranty, returns, order tracking, and support in Pakistan.
Yes, all phones sold on Mobile Walay are PTA approved and work on Pakistani networks.
Yes — every phone sold on Mobile Walay is 100% PTA approved. Your SIM will work on all Pakistani networks including Jazz, Telenor, Zong, and Ufone. No SIM block, no grey market.
Yes, Cash on Delivery is available in Pakistan, with advance payment required for some high-value phones.
Yes, we offer Cash on Delivery (COD) across Pakistan. For high-value phones above Rs. 150,000, we require 50% advance payment and the remaining 50% is paid on delivery.
Delivery usually takes 2 to 5 business days across Pakistan.
We deliver in 2 to 5 business days across Pakistan. Orders are dispatched within 24 hours of confirmation. You will receive a tracking number once your order is shipped.
Returns are accepted within 7 days for eligible defective products.
We accept returns within 7 days of delivery if the product is unused, in original packaging, and has a manufacturing defect. Change of mind returns are not accepted. Contact us on WhatsApp before returning any item.
You can contact Mobile Walay on WhatsApp or by email.
You can reach us on WhatsApp at +92 330 0297777 or email us at support@mobilewalay.pk. Our team is available 7 days a week.
Yes, Mobile Walay ships to major cities and remote areas across Pakistan.
Yes, we deliver to all major cities including Karachi, Lahore, Islamabad, Peshawar, Quetta, Multan, Faisalabad, and remote areas.
Yes, phones are brand new, sealed, and genuine.
Yes, all phones are brand new, factory sealed, and come with official manufacturer warranty. We do not sell refurbished or open-box units.
High-value phones can be ordered through WhatsApp with guided confirmation and payment support.
For phones above Rs. 150,000, click the Order on WhatsApp button on the product page. Our team will confirm availability, guide you through payment, and arrange fast delivery.
Phones come with official manufacturer warranty, usually around 1 year.
All phones come with official manufacturer warranty valid in Pakistan. Warranty duration varies by brand — typically 1 year for handsets.
Yes, you can compare phones using the compare feature on the website.
Yes, use our Compare Products feature to compare specs, prices, and features of phones side by side.