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Track Your Order
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💡 You can find your tracking number in your order confirmation SMS or email
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FAQ
Frequently Asked Questions
Everything you need to know about Mobile Walay
This FAQ answers the most common questions about Mobile Walay, including PTA approval, delivery, payment, warranty, returns, order tracking, and support in Pakistan.
If your order arrives visibly damaged or tampered with, please do not accept the delivery and contact us immediately via WhatsApp.
We will arrange a replacement or refund as quickly as possible.
Our courier partner will attempt delivery and contact you via phone.
If you're unavailable, they will try again the next working day. Please ensure your contact number is correct when placing your order.
Once your order is dispatched, you will receive a tracking number via email or WhatsApp.
You can use this to track your order on our Track Your Order page or directly on the courier's website.
We currently accept Cash on Delivery (COD).
Additional payment methods including bank transfer and online payment options are coming soon. Stay tuned!
Yes! We deliver to all major cities and remote areas across Pakistan
including Karachi, Lahore, Islamabad, Peshawar, Quetta, and beyond.
You can claim warranty at any official brand service center in Pakistan.
You will need your original purchase receipt and the device's box. Contact us if you need help locating the nearest service center.
Yes! We offer Cash on Delivery (COD) nationwide across Pakistan.
You only pay when your order arrives at your doorstep — safe and simple.
Yes! All phones sold at mobilewalay.pk are 100% PTA (Pakistan Telecommunication Authority) approved.
This means your phone will work on all Pakistani networks without any issues, and you won't face any SIM blocking or additional taxes after purchase.