Track Your Order

Q: Is this phone 100% PTA approved?

Yes — every phone sold on Mobile Walay is 100% PTA approved. Your SIM will work on all Pakistani networks including Jazz, Telenor, Zong, and Ufone. No SIM block, no grey market.

Q: Do you offer Cash on Delivery?

Yes, we offer Cash on Delivery (COD) across Pakistan. For high-value phones above Rs. 150,000, we require 50% advance payment and the remaining 50% is paid on delivery.

Q: How long does delivery take?

We deliver in 2 to 5 business days across Pakistan. Orders are dispatched within 24 hours of confirmation.

Q: What is your return policy?

We accept returns within 7 days of delivery if the product is unused, in original packaging, and has a manufacturing defect. Change of mind returns are not accepted.

Q: How can I contact Mobile Walay?

You can reach us on WhatsApp at +92 330 0297777 or email us at support@mobilewalay.pk. Our team is available 7 days a week.

Q: Do you ship across all of Pakistan?

Yes, we deliver to all major cities including Karachi, Lahore, Islamabad, Peshawar, Quetta, Multan, Faisalabad, and remote areas.

Q: Are the phones brand new and sealed?

Yes, all phones are brand new, factory sealed, and come with official manufacturer warranty. We do not sell refurbished or open-box units.

Q: How do I place an order for a high-value phone?

For phones above Rs. 150,000, click the Order on WhatsApp button on the product page. Our team will confirm availability, guide you through payment, and arrange fast delivery.

Q: What warranty do the phones come with?

All phones come with official manufacturer warranty valid in Pakistan. Warranty duration varies by brand — typically 1 year for handsets.

Q: Can I compare phones before buying?

Yes! Use our Compare Products feature at mobilewalay.pk/pages/compare-products to compare specs, prices, and features of any two phones side by side.

Enter your TRAX tracking number below to get real-time updates on your Mobile Walay order. Find your tracking number in your order confirmation SMS or email.

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